ServiceNow Software Asset Management

ServiceNow Software Asset Management (SAM) is an enterprise software asset governance and license optimization platform engineered to manage software spend, enforce license compliance, and eliminate cybersecurity risks associated with unauthorized or end-of-life (EOL) software. Built natively on the Now Platform and tightly integrated with the ServiceNow CMDB, SAM gives organizations complete visibility into on-premises software installations, cloud SaaS subscriptions, and engineering licenses across the entire enterprise.

The platform features an automated Software Content Library that normalizes millions of raw software discovery signatures into standardized publisher titles, version tiers, and licensing models. Key capabilities include automated license entitlement reconciliation, publisher compliance position calculations (covering Microsoft, Oracle, IBM, SAP, and Adobe), automated reclamation of unused or underutilized software licenses, SaaS subscription usage analytics, and tracking of end-of-life and end-of-service software versions. By highlighting unapproved software installations and outdated applications harboring unpatched vulnerabilities, SAM plays a vital role in reducing organizational cyber attack surfaces.

ServiceNow SAM integrates natively with ServiceNow Discovery, Microsoft SCCM/Intune, Jamf, Flexera, AWS, Microsoft 365, and Adobe Admin Console. Common enterprise use cases include defending against aggressive software vendor audits, optimizing enterprise SaaS license renewals, automating the reclamation of dormant software licenses, and identifying unsupported software versions that introduce critical cybersecurity vulnerabilities. ServiceNow Software Asset Management delivers massive software cost savings, verified license compliance, and reduced software risk.