Document360

Document360 is an enterprise AI-powered knowledge management and documentation platform designed to help technical writers, product teams, and customer support organizations create, manage, and publish comprehensive public and private knowledge bases. Engineered to streamline the creation of software documentation, API references, product guides, and internal SOPs, Document360 offers an intuitive authoring experience featuring a visual WYSIWYG editor, advanced Markdown editor, and multi-version documentation control. The platform includes Eddy, an integrated generative AI assistant trained exclusively on an organization’s documentation content, which provides instant, cited answers to end users and internal employees querying the knowledge base. Document360 provides enterprise-grade governance features, including category management, article tagging, role-based access permissions, SSO authentication, and automated content review reminders to prevent documentation obsolescence. The platform's integrated analytics engine tracks article views, search queries, failed searches, and user feedback, providing actionable insights into content gaps and user pain points. By enabling teams to deliver clear, self-service documentation, Document360 reduces customer support ticket volumes, streamlines employee onboarding, and accelerates product adoption.